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Software & Customer Support Specialist

Shawnee Mission, Kansas
Job Type
1 Aug 2022
Software & Customer Support Specialist

Cohen-Esrey Communities, LLC. is currently seeking a Software & Customer Support Specialist at our Corporate Office in Merriam, KS. Come join our team and experience our AMAZING culture!

The Software & Customer Support Specialist is responsible for supporting and configuring our apartment management software suite. This includes, first and foremost, fielding phone calls and resolution from team members and customers. This also includes managing settings, providing training, and helping with product feature deployments. The ideal candidate will be customer service focused, eager to learn, and eager to assist others. No previous experience with our software is required, we will train you.

Key Responsibilities
Working in a rotation on taking calls, reaching out to property teams, and providing resolution for prospects, residents, and vendors.
Staying abreast of new product offerings and features.
Testing new products and assisting in product deployments.
Analyzing Help Desk Tickets to determine where learning gaps exist
Facilitating the development and deployment of system training.
Strong organizational skills
Strong interpersonal skills with the ability to work with team members at all levels
Strong verbal and written communications skills
Great active listening skills
Ability to multitask and prioritize
Problem solving skills
Company Overview
Cohen-Esrey is dedicated to building thriving communities by developing quality affordable, mixed-income and market-rate housing that makes a difference. We manage approximately ninety properties in sixteen states. You will discover that not only do we take care of our residents, but we also take care of our team. Company culture is very important to us. We empower people to thrive!

Paid Time Off
Paid Holidays
Medical/ Dental/ Vision
Voluntary Life and Disability Benefits
401(k) + company match
Education Reimbursement
Referral Bonus Program
To be hired, candidates will be required to successfully complete a background check and drug test. Cohen-Esrey is an equal opportunity employer.
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  • Job Reference: 674003012-2
  • Date Posted: 1 August 2022
  • Recruiter: Cohen-Esrey
  • Location: Shawnee Mission, Kansas
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent