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Quality Engineer - Hamilton, Ohio U.S.A.

Hamilton, Ohio
Job Type
1 Aug 2022
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Throughout the world, the name BILSTEIN assures our customers that they are purchasing the very latest in technology and innovation when it comes to shock absorbers. We have created solutions in balancing the needs of safety, suspension design and driving comfort for over 100 years. Part of the thyssenkrupp family of companies, our technology is unique in the way it reduces the vibrations of the vehicle springs to provide optimized road contact, ensuring the smoothest of rides.

In the United States, BILSTEIN of America employs approximately 750 extremely focused, driven and passionate employees in four different locations: San Diego, CA, Mooresville, NC, Troy, MI and our only North American production and headquarters facility in Hamilton, OH. This 24/7 facility uses the newest technology to assemble the majority of our shock-absorber production for three separate yet integral production groups - Original Equipment (OE), Aftermarket (AM) and Special Purpose Vehicles (SPV). We work with our customers to provide the right system for the desired ride - from passive monotube shock absorbers to those that are adjustable, we have you covered for the optimal driving experience.



The Quality Engineer is responsible for supporting the Production in driving quality activities within the production facility through the use and knowledge of the ISO 9001, IATF 16949:2016 Quality Management Systems and Quality Tools. This position ensures that quality problems are effectively addressed and that quality standards are being implemented and adhered to within the production facility. The Quality Engineer enhances customer satisfaction through managing customer complaints and assists internal Quality Department inspection resources in the accuracy of defect detection and Engineering in the correction/improvement of products and processes. Works in conjunction with Engineering, Manufacturing and Operations to drive continuous improvement to ensure quality objectives are met and ensure product/process conformity to internal, customer and third party regulatory requirements.

Your responsibilities

Essential Duties and Responsibilities:

Interacts with manufacturing, suppliers and customers to drive improvement activities and ensure product and processes meet or exceed customer expectations
Participates in the improvement of the manufacturing process for existing products
Conducts studies to stabilize, validate or improve parts and process capabilities. Performs capability studies to identify problems, provides solutions and/or recommendations for improvement, and implementing corrective/preventive actions
Analyzes defective parts and/or processes to determine root cause of defect and provide input on corrective/preventive actions to prevent future failures. Implements solutions to improve yield
Holds quality investigations and researches assigned customer complaints for resolution of quality issues and eliminating problems from recurring
Supports Engineering for qualification of new parts, processes and/or equipment through collection and data analysis
Performs internal and external audits on product/processes to ensure compliance to specifications
Reviews and approves work instructions, inspection documents and change notifications
Analyzes quality trends through data mining and analysis and resolves quality issues through root cause analysis and problem solving processes (PSP)
Conducts quality audits as prescribed by the local quality registration (ISO or Customer Requirements)
Participate in the analysis and disposition of non-conforming product as required
Interface with customers to resolve quality issues and facilitate quality-planning (APQP) and development of work instructions for customer-specific requirements
Work with Production Manager to identify and address quality concerns
Provide training and support to employees on all quality concerns, customer complaints and application of quality methodologies
Creation of operational work instructions for production
Ensures compliance and safety of all activities within the organization standards and policies
Performs all other duties and responsibilities as assigned
Your profile

Qualifications & Experience:

Proven experience identifying process shortcomings through data analysis and providing recommendations for improvement
Experience in designing and implementing Corrective Action in response to process escapes
Familiarity with ISO 9001 or ISO/TS16949 standards
Demonstrated knowledge of SPC, DOE ANOVA, f & t-test analysis, GR&R etc.
Proven experience with APQP / PPAP disciplines
Advanced knowledge of statistical software such as Minitab, Infinity or equivalent systems, along with MS Office suite
Advanced knowledge of Microsoft Office Products (Outlook, Word, Excel, PowerPoint)
Excellent written and verbal communication skills and willingness to identify, initiate and drive improvement teams
Proven track record of customer interface and ability to manage multiple projects and programs in a fast paced environment
Proven time management, organizational, problem solving and prioritization skills to successfully complete responsibilities in a timely manner
Strong collaboration skills
Detail-oriented, accurate, timely with strong analytical skills
Highly organized with ability to work independently as well as part of a team
Exhibits integrity through fair and ethical behaviors in all activities; maintains accountability for performance
Strong attention to detail with well-developed organizational and communication skills
Proven experience developing work processes to improve outcomes for the team/customers


Degree in Engineering or equivalent degree in other science or related field




Your benefits

Beyond the competitive benefits and compensation packages, Bilstein of America proudly offers a rich history, steeped in innovation and a lasting commitment to our customers, employees and communities. We invite you to learn more about our culture and company at .

Benefits offered on the first of the month after your employment date:

Medical, Dental and Optical
401(k) with 5% company match (after 90 days of employment)
Company paid short-term disability (after 6 months employment)
Paid personal time off
Annual Company bonus
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  • Job Reference: 673997859-2
  • Date Posted: 1 August 2022
  • Recruiter: thyssenkrupp Bilstein of America Inc
  • Location: Hamilton, Ohio
  • Salary: On Application
  • Sector: Manufacturing Operations
  • Job Type: Permanent