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General Manager, Strategic Accounts

Miami, Florida
Job Type
1 Aug 2022
Main Duties and Responsibilities

Responsible for both strategic and tactical day-to-day management of the business, overseeing operational logistics, leading the operational team, developing client relationships and sales growth, and delivering excellent service standards. On a strategic level you will work closely with the Executive Team, Regional Management, and your branch management direct reports to deliver process improvement and operational change. Ensure high quality work through clear leadership and motivating team to deliver high performance and growth. Also assist in developing strategies and tactics for improving operation efficiencies for global harmonization. The role has full accountability for P&L. The position will report directly to the VP, LATAM Region.

Growing the business, client base, accounts and strategic relationships through close collaboration with the BD unit
Delivering exceptional services of highest quality
Satisfying and building loyalty with our clients
Performing in full compliance with regulatory (e.g., GDP, Singapore regulatory, DG, etc.) and Company requirements
Delivering financial results at, or better than, approved budgets
Achieving operational excellence by continually improving operational performance (quality, delivery, productivity, cost effectiveness)
Managing third parties (local agents, airlines, suppliers, etc) to ensure compliance with all Marken and regulatory requirements and expectations
Reporting operational and financial status accurately and in a timely manner
Motivating, managing and developing staff individually and collectively as a high performing team
Ensuring safety/ healthy/ environmentally responsible facilities, operations and staff conditions
Developing and implementing strategic plans in cooperation with the other APAC Logistics Leadership and Marken Global Leadership teams
Maximizing shareholder value in line with Marken s strategic business plan
Contributing to corporate initiatives and sharing/incorporating network best practice
Creating innovative and commercially unique offerings to increase Marken s value to our clients


Operations, customer service, and/or commercial experience in healthcare supply chain/ services/ logistics
Line leadership experience, with P&L experience
Ability to build strong relationships with strategic customers
Lead and deliverer operational improvements resulting in increased performance levels and profitability


Results orientation
Team leadership
Financial acumen
Collaboration and influencing
Tactical execution
Strategic thinking
Effective stakeholder and vendor management
Unquestionable character and integrity


Bachelor s Degree or equivalent Industry experience
Min 7 years experience in healthcare or related industry
Min 5 years experience in logistics operations management, a minimum branch manager experience
P&L or cost center experience essential
Specialist courier experience desirable
Lean / Sigma preferable
Contract management experience essential
GDP guidelines awareness essential

Working Conditions

High level of flexibility and regional and occasional global travel required

Marken is a wholly owned subsidiary of UPS and is a critical part of UPS Healthcare. With Polar Speed and Marken included, the UPS Healthcare division staffs 128 locations with 5,500 employees worldwide. Marken offers a state-of-the-art GMP-compliant depot network and logistic hubs for clinical drug product storage and distribution in 61 locations worldwide, while maintaining the leading position for Direct-to-Patient and Home Healthcare services, biological sample shipments and biological kit production. Marken s dedicated 2,250+ staff members manage 150,000 drug product and biological sample shipments every month at all temperature ranges in more than 220 countries and territories and have orchestrated 14,000+ home healthcare visits. Additional services such as cell and gene supply chain services, ancillary material sourcing, storage and distribution, shipment lane verification and qualifications, as well as GDP, regulatory and compliance consultancy add to Marken s unique position in the pharma and logistics industry.

EEO & Veteran Employer

Job Type: Full-time

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Monday to Friday
Supplemental Pay:
Bonus pay

Ability to commute/relocate:
Doral, FL 33126: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
What are your salary expectations?

Bachelor's (Required)

Logistics: 5 years (Required)
healthcare or related: 7 years (Required)

Work Location: One location
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  • Job Reference: 674001098-2
  • Date Posted: 1 August 2022
  • Recruiter: marken, a ups company
  • Location: Miami, Florida
  • Salary: On Application
  • Sector: Transport & Logistics
  • Job Type: Permanent