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Field Service Engineer (f/m/o) Heidelberg Instruments USA

Boston, Massachusetts
Job Type
14 Jul 2022


Field Service Engineer (f/m/o) - Heidelberg Instruments, Inc.Permanent Employee, Full-time, Remote - USA


Die Aufgabe

Heidelberg Instruments is the leading manufacturer of direct write lithography solutions for micro- and nano-scale patterning and 3D printing. We are currently looking to fill several Field Service Engineer positions within in our North American service department.

This role offers continuous exposure to the latest developments in an exciting growing field, cutting edge technologies, and people who are passionate about the future of technology. You will be working side-by-side with our customers in several highly technical fields including laser optics, electronics, software and mechanical systems.

Job Responsibilities

  • Commissioning of precision lithography systems in the Americas, which includes assembly, setup and final qualification of equipment at our customers sites.

  • Field upgrades to existing installations.

  • Maintenance, service, and in-depth diagnosis / troubleshooting of lithography equipment at the customer s site.

  • Online and on-site Customer Training and technical support.

  • Provide progress reports and status updates to the customer and supervisor.

  • Maintain and strengthen customer relationships


Ihr Profil


  • Associates degree in electronics or technical discipline, equivalent military training, or two years experience in a field engineer position.

  • Previous knowledge of laser technology, electronics, optics, mechanics, and voltage circuitry / circuits.

  • Strong customer service skills with the ability to communicate professionally and concisely with both customers and colleagues.

  • Ability to troubleshoot and solve complex technical issues.

  • Organizational skills with the ability to work independently, prioritize tasks, and meet deadlines.

  • Ability to travel to customer locations throughout North and South America (up to 60%).

  • Proficiency in English

  • US Citizen or Permanent Resident Card (Green Card) holders preferred.


Wir bieten

Our Offer

We hope to have you join our dynamic team of technical experts in Direct Write Lithography applications working closely with world-renowned universities, research institutions and cutting-edge high-tech industries throughout North and South America. We will provide you with the opportunity to apply and broaden your skills in electronics, optics, mechanics, calibration metrology as well as computing and programming.

Training will initially begin with remote sessions and on-site shadowing of our senior Field Service Engineers. During your training you will also have the opportunity to visit our global headquarters for several weeks in the beautiful city of Heidelberg, Germany. The successful candidate will have the choice of working from one of our offices or remotely. Office locations include Torrance, CA, Minneapolis, MN, and Boston, MA.

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