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Database Systems Analyst 4 - Support

Location
Springfield, Illinois
Job Type
Permanent
Posted
1 Aug 2022
Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor's and Master's degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle's core products, applications, and tools.

If you are a Colorado resident, Please Contact us or Email us at to receive compensation and benefits information for this role. Please include this Job ID: 149843 in the subject line of the email.

Responsibilities

Preferred Qualifications
  • Strong working experience with Oracle Database 10g, 11g, or 12c, 18c, 19c
  • Strong experience with RAC, GoldenGate, ASM, RMAN, Multitenant, Exadata, Dataguard technologies
  • Experience implementing high availability features of Oracle RDBMS
  • Experience in Oracle engineered systems, such as Exadata or Supercluster
  • Sharp technical troubleshooting skills
  • Demonstrated ability to coordinate the resolution of escalated issues
  • A good understanding of support processes
  • Ability to manage escalated technical situations & develop action plans
  • Ability to spot proactive service to the benefit of customer
  • Ability to facilitate issues with Development and Support
  • Strong analytical skills
  • At least 8 years of experience with Oracle Database as an DBA/Apps
  • DBA/Consultant/Support Engineer
  • BS and/or MS in Computer Science or equivalent preferred
  • Available to work in 24X7 capability.
About Us

Diversity and Inclusion:

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

Thats why were committed to creating a workforce where all individuals can do their best work. Its when everyones voice is heard and valued that were inspired to go beyond whats been done before.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Which includes being a United States Affirmative Action Employer

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Details

  • Job Reference: 673994231-2
  • Date Posted: 1 August 2022
  • Recruiter: Oracle
  • Location: Springfield, Illinois
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent