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Customer Quality Engineer

Fishers, Indiana
Job Type
1 Aug 2022
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thyssenkrupp is an international group of companies comprising largely of independent industrial and technology businesses and employing more than 100,000 people. Across 56 countries it generated sales of €34 billion in fiscal 2020/2021. Backed by extensive technological know-how, the businesses and all employees develop cost-effective and resource-friendly solutions to the challenges of the future, especially in the fields of climate protection, the energy transition, digital transformation in the industry and mobility of the future. Under the umbrella brand thyssenkrupp, the group creates long-term value with innovative products, technologies and services and helps make life better for future generations.


Our Automotive Technology business is passionate about the automotive industry and produces as well as markets high-tech automotive components worldwide. With over 20,000 employees, we are responsible for the success of this business. Our product and service range includes chassis technologies such as steering and damper systems and the assembly of axle systems as well as powertrain components for conventional and alternative engines. We also develop assembly systems for body-in-white construction and produce lightweight car body components in series.

thyssenkrupp Presta North America is a global leader in automotive components technology and the leading steering systems supplier for the automotive industry. thyssenkrupp Presta North America provides the industry with high-quality manual and electric steering columns, rack and pinion steering gears, and electric power assisted steering gears. thyssenkrupp Presta North America is part of the thyssenkrupp Presta AG group, headquartered in Eschen, Liechtenstein. In 2003, our manufacturing facility was established in the South Industrial Park of Terre Haute, Indiana. Beginning with just one assembly line, a handful of employees and 58,000 square feet, the company has grown to over 450 employees and 224,000 square feet. In addition, we have an office on northeast side of Indianapolis where the Procurement and Supplier Development Department, Business Development and Product Engineering are now located. We have a third location in Troy, Michigan which houses our Sales Engineering, Logistics Distribution Center for USA, and Customer Resident Engineering.

Your responsibilities

SUMMARY: Plans and conducts activities concerned with the quality assurance of industrial processes, materials, and products by performing the following duties:

Ensures compliance with all applicable quality standards (e.g. IATF 16949, customer requirements etc.) beginning with the quotation until start of production.
Reduces the production risk by ensuring the application of preventive quality tools (e.g. FMEA, APQP, customer specific tools etc.) as well as moderating the creation of these.
Participates in the creation of the design and process FMEA, and inputs lessons learned from similar projects and the customer specific requirements.
Coordinates the Production Part Approval Process (PPAP) with the customer in cooperation with the product development team and the plant. Reviews and approves PPAP document before submission to customer.
Is the main point of contact to the customer for quality topics
Responsible to creating and submitting IMDS to customers.
Analyzes the customer specific quality requirements and ensures their implementation.
Reviews project and process documents for alignment.
Ensures that project quality project review tasks are proactively tracked and completed in timely manner.
Manages customer rejects and complaints (Problem resolution management) before start of production.
Your profile

Education and/or Experience:

Bachelor's degree (B. A.) from four-year college or university in an engineering field of study or equivalent experience in automotive experience preferable in steering column manufacturing.
Comprobable experience applying statistical process control (SPC) methods for analyzing data and evaluating current process and process changes.
Experience leading and managing the quality solving process (8D) towards the customer.
Experience leading projects for reducing or eliminating scrap, defects, reworks and warranty.
Experience in presenting technical and project information to team members, management and customers.

If you are an applicant with a California residency, please click on the following link: California Job Applicant Notice of Collection

Your benefits
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  • Job Reference: 674000087-2
  • Date Posted: 1 August 2022
  • Recruiter: thyssenkrupp Presta North America LLC
  • Location: Fishers, Indiana
  • Salary: On Application
  • Sector: Manufacturing Operations
  • Job Type: Permanent